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Jobs at Rigor

Technical Support Specialist

Location: Atlanta, GA

Department: Customer Success

Type: Full Time

Min. Experience: Entry Level

At Rigor we’re on a mission to make digital experience lifecycle management effortless for our growing user base. The Technical Support Specialist fills a critical role on our Customer Success team, helping to drive customer adoption by solving problems and shaping our product.

 

Ideally, you:

  • Have a strong sense of curiosity about how things work and why things work the way they do
  • Write clearly and concisely while maintaining friendly and professional etiquette
  • Learn quickly and can articulate technical concepts
  • Enjoy helping people solve problems
  • Demonstrate strong follow-through and ability to manage multiple tasks and projects
  • Have familiarity with HTML, CSS, and JavaScript
  • Earned a Bachelor's degree or higher
  • Have interest in customer support with prior experience a plus

 

A typical day at Rigor will involve:

  • Answering users’ technical questions quickly, effectively, and empathetically
  • Investigating web performance and technical issues and recommending solutions
  • Serving as a liaison between the engineering team and the customer
  • Creating resources, like articles, blogs, and guides, to train and assist users 
  • Reaching out to customers with suggestions on how to further leverage Rigor
  • Being a voice for the customer within Rigor

 

Every person on our team:

  • Has fun and is passionate about guiding customers to achieve measurable results
  • Plays a critical role in the company’s success
  • Cares deeply about helping customers solve real business and performance problems
  • Contributes to information sharing, cross-functional training, and making the Rigor customer experience even better!

 

Our core values:

  • Customer first
  • Be genuine
  • Do the right thing
  • Own your work
  • Win as a team
  • Improve every day
  • Use resources wisely

 

Our team uses the following technologies:

  • CRM: Salesforce, Intercom, User Voice, Pardot, Fullstory
  • Operations: Rigor, Google Apps, Rollbar, JIRA, Sendgrid, Selenium IDE

 

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